CUSTOMER RELATIONS
Home Page >  Customer Satisfaction Policy > 

Customer Satisfaction Policy

In Erse Kablo, we strongly believe that the only way to maintain our market leader position in Turkey and to be an effective player in the global market is to adopt a customer-oriented approach only; and therefore we always strive for improving ourselves constantly and enhancing the customer satisfaction and loyalty.
 
Our customer-oriented system built on this approach is wrapped around a structure that is integrated  our entire management system processes whereby each unit checks the other.

  • Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
  • Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
  • Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
  • A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
  • An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
  • Decisions about requests shall be explained together with the underlying reasons.
  • Customer relation operations are shared and tracked throughout the entire company. 
  • Satisfaction surveys completed by our customers shall be analyzed in detail.
  • No financial burden shall be charged to our customers for settling a complaint.
  • Personal data of our customers are soundly secured.
  • Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

We hereby commit that the customer satisfaction processes and the loyalty to the “Customer Satisfaction Policy” shall be under constant surveillance of Erse Kablo Board of Management and shall be further advanced thanks to the joint contributions and support by all relevant departments.

         General Manager   

               Selami Sivritepe      

Erse Kablo
  Language
CUSTOMER RELATIONS

Customer Satisfaction Policy

In Erse Kablo, we strongly believe that the only way to maintain our market leader position in Turkey and to be an effective player in the global market is to adopt a customer-oriented approach only; and therefore we always strive for improving ourselves constantly and enhancing the customer satisfaction and loyalty.
 
Our customer-oriented system built on this approach is wrapped around a structure that is integrated  our entire management system processes whereby each unit checks the other.

  • Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
  • Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
  • Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
  • A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
  • An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
  • Decisions about requests shall be explained together with the underlying reasons.
  • Customer relation operations are shared and tracked throughout the entire company. 
  • Satisfaction surveys completed by our customers shall be analyzed in detail.
  • No financial burden shall be charged to our customers for settling a complaint.
  • Personal data of our customers are soundly secured.
  • Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

We hereby commit that the customer satisfaction processes and the loyalty to the “Customer Satisfaction Policy” shall be under constant surveillance of Erse Kablo Board of Management and shall be further advanced thanks to the joint contributions and support by all relevant departments.

         General Manager   

               Selami Sivritepe      

  Language
Erse Kablo
CUSTOMER RELATIONS

Customer Satisfaction Policy

In Erse Kablo, we strongly believe that the only way to maintain our market leader position in Turkey and to be an effective player in the global market is to adopt a customer-oriented approach only; and therefore we always strive for improving ourselves constantly and enhancing the customer satisfaction and loyalty.
 
Our customer-oriented system built on this approach is wrapped around a structure that is integrated  our entire management system processes whereby each unit checks the other.

  • Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
  • Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
  • Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
  • A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
  • An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
  • Decisions about requests shall be explained together with the underlying reasons.
  • Customer relation operations are shared and tracked throughout the entire company. 
  • Satisfaction surveys completed by our customers shall be analyzed in detail.
  • No financial burden shall be charged to our customers for settling a complaint.
  • Personal data of our customers are soundly secured.
  • Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

We hereby commit that the customer satisfaction processes and the loyalty to the “Customer Satisfaction Policy” shall be under constant surveillance of Erse Kablo Board of Management and shall be further advanced thanks to the joint contributions and support by all relevant departments.

         General Manager   

               Selami Sivritepe      

  Language
Erse Kablo
CUSTOMER RELATIONS

Customer Satisfaction Policy

In Erse Kablo, we strongly believe that the only way to maintain our market leader position in Turkey and to be an effective player in the global market is to adopt a customer-oriented approach only; and therefore we always strive for improving ourselves constantly and enhancing the customer satisfaction and loyalty.
 
Our customer-oriented system built on this approach is wrapped around a structure that is integrated  our entire management system processes whereby each unit checks the other.

  • Our customers may contact us to submit their requests, suggestions, and feedback through all contact channels (www.ersekablo.com.tr, e-mail, telephone, fax, customer, customer portal).
  • Our customers shall be given a reply notice of confirmation within 24 hours, stating that their feedback has been received by us and are currently investigated by our departments.
  • Requests shall be addressed and evaluated objectively, fairly and subject to confidentiality rules in compliance with the primary and secondary legislation first and foremost and by following up a traceable, reportable, transparent and reliable system.
  • A strong emphasis is given to actions whereby root causes of complaints and suggestions shall be analyzed and permanent improvements shall be implemented in our systems and processes,
  • An honest and express communication shall be secured with our customers; due care and diligence shall be paid to efforts to provide timely and complete information and to ensure that such information shall be clear and understandable.
  • Decisions about requests shall be explained together with the underlying reasons.
  • Customer relation operations are shared and tracked throughout the entire company. 
  • Satisfaction surveys completed by our customers shall be analyzed in detail.
  • No financial burden shall be charged to our customers for settling a complaint.
  • Personal data of our customers are soundly secured.
  • Erse Kablo offers high-quality services not only at the time of the sales of products or services but at all times during the entire life of the relation.

We hereby commit that the customer satisfaction processes and the loyalty to the “Customer Satisfaction Policy” shall be under constant surveillance of Erse Kablo Board of Management and shall be further advanced thanks to the joint contributions and support by all relevant departments.

         General Manager   

               Selami Sivritepe